Trust & condition

Warranty & Condition Grades

Condition grades should be easy to understand. This page explains how we describe visual condition and where the current warranty terms are published.

Condition Grades

The grade shows what you can expect visually from the product, while the detailed specifications show the actual hardware configuration.

New

New / like new accessory stock

Used for unopened or genuinely unused stock when that condition is clearly justified.

Excellent condition

Excellent condition with minimal or no signs of use.

A-

Very good condition

Light cosmetic signs may be present, but the overall appearance remains clean and presentable.

Good working condition

More visible cosmetic wear is possible, but the product remains fully suitable for everyday work.

Acceptable condition

More noticeable cosmetic wear or marks, suitable for buyers who put function first.

What stands behind the grade

The grade is paired with checked hardware details, real stock, and a manual order review so the storefront remains transparent and practical.

What Rebooted is trying to make clear

The grade is paired with checked hardware details, real stock, and a manual order review so the storefront remains transparent and practical.

Condition grades describe visible wear, not hidden hardware risk.

Warranty terms are published separately so the promise stays clear.

Battery condition is treated realistically as a consumable, not as a fake lifetime guarantee.

Warranty Terms

1. General Scope

These Warranty Terms regulate the conditions under which YOKRIS 92 LTD, operating under the Rebooted brand, provides warranty service for products offered through the website and other sales channels.

Unless explicitly stated otherwise in a specific product listing, these terms apply to all products for which Rebooted provides a warranty.

2. Warranty Period

Refurbished devices: 12 months unless a different period is explicitly stated in the product listing.
New products: in accordance with applicable law and/or the manufacturer’s warranty terms.

The warranty period begins on the date the customer receives the product unless applicable law requires otherwise.

3. What the Warranty Covers

The warranty covers hardware defects and malfunctions arising under normal use of the product, including:

defects in core hardware components;
unexpected failures during normal operation;
issues not caused by outside interference, misuse, or intentional damage.

4. What the Warranty Does Not Cover

The warranty does not cover:

damage caused by impact, drops, pressure, liquids, power events, or other external factors;
improper use, negligent handling, or use outside the intended purpose of the product;
use of incompatible chargers, adapters, cables, batteries, or other accessories;
software-related issues, including operating system, driver, application, malware, or configuration problems;
dust, contamination, overheating, or lack of maintenance after purchase;
intervention, repair, disassembly, or modification by unauthorized persons.

A broken warranty seal does not automatically void the warranty unless the specific issue is directly related to that intervention.

5. Specific Warranty Conditions

Battery: 30 days, only in the event of failure.
Fans: 6 months.
Pixels: are not treated as defects unless required otherwise by law or expressly stated otherwise in the product listing.

Where a specific product listing contains special warranty terms, those explicit listing terms take precedence.

6. Cosmetic Condition

For refurbished products, normal signs of use may be present and are described through the applicable condition grade. They are not considered warranty defects unless they affect the technical functionality of the product.

7. Procedure in Case of a Warranty Issue

If a problem arises, the customer should contact Rebooted by email or phone and provide sufficient information about the product and the issue. Where necessary, a serial number, photos, video, or additional diagnostic details may be requested.

The product may need to be returned for inspection and diagnostics.

8. Diagnostics and Timeframes

Diagnostics: usually within up to 3 working days after the product is received.
Repair: usually within up to 30 working days depending on the case, workload, and parts availability.

If additional time is required for objective reasons, the customer will be informed within a reasonable period.

9. Remedy

Where a warranty claim is justified, Rebooted may at its discretion:

repair the device;
replace the defective component;
replace the device with an equivalent one;
refund the paid amount where repair or replacement is not possible or not reasonable.

10. Transport and Costs

In warranty cases, transport and related costs are handled according to the specific case, applicable law, and the prior agreement between the parties. Where necessary, the customer will receive specific instructions before sending the product.

11. Data and Backups

The customer is responsible for backing up personal data before submitting a device for diagnostics, service, or warranty inspection. Rebooted is not responsible for data loss unless caused by intentional conduct or gross negligence to the extent permitted by law.

12. Limitations and Applicable Law

These terms apply together with the website Terms and Conditions and the applicable Bulgarian and European legal framework. Where the law provides a higher level of consumer protection, that protection prevails.

13. Updates

The Warranty Terms may be updated in the event of changes in legislation, service procedures, or product policy. The latest version is published on the website.

Frequently asked questions

These are the practical questions people usually ask before buying refurbished business hardware.

What do grade A, A-, and B actually mean?

They describe visible cosmetic condition. The grade helps set expectations for marks and wear, while the hardware configuration is listed separately and should stay clear on every product page.

Does a lower grade mean weaker hardware?

No. The grade is primarily about cosmetic condition. A product with more visible marks can still be a very good practical choice if the configuration and the work it is meant for are right.

What does the warranty usually cover?

The warranty covers defects according to the published warranty terms. Battery wear is handled realistically as a consumable item rather than being presented as new.

Why does Rebooted focus on business models?

Because business-class laptops and desktops are usually built for more predictable long-term use, easier servicing, and better thermal behavior than many consumer-grade machines.